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Shipping_Returns

Toy Dog Shop Return Policy

Toy Dog Shop Customers may return most new, unopened items within 30 days of delivery for a full refund. The Toy Dog Shop may pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Clearance and Bargain Basement items are sold "As Is" and returns are not accepted on "As Is" items.

Product Return Disclosures

Male Dog Bands and Female Britches will not be refunded if when they arrive back at the Toy Dog Shop the items smell, appear dirty, have been washed, or covered in pet hair.

Brushes or combs that have been used are not returnable due to santitary issues and the Toy Dog Shop can not resale these items.

Wickets are checked before packaging to assure the wicket is in good working order.  For the saftey of shipping damages of this product it is required that all wickets are sold with PVC shipping tubes which can be used later on to keep your wicket in.  The Toy Dog Shop will not replace wickets if damaged during shipping and the items is not shipped in the PVC Shipping Tube.  Wickets are shipped seperate from other items on your order. An additional $8.00 shipping fee will charged when shipped seperately. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Estimated return time line.

  • This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days).
  • The time it takes us to process your return once we receive it (3 to 5 business days).
  • The time it takes your bank to process our refund request (5 to 10 business days).


Customer Return Process (required)

  • Login to your account.
  • View the order using the "Complete Orders" link under the My Account menu.
  • Click the Return Item(s) button.

The Toy Dog Shop will notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International orders will be mailed in a plain unmarked box.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. There are times when we must re-build stock on some items.  Allow 14 business days on some hand made items.  Note we prefer shipping with the US Postal Service. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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